Job vacancy {empty Company}

The Role

As a Customer Support Agent, you will primarily be responsible for representing the brand as the face of the company. You will support customers through email and live chat. Effective communication with other departments is essential. You will be the initial point of contact to receive feedback from customers, and you will be responsible for sharing this feedback with the relevant teams. This ensures that we continuously improve our platforms in a manner that upholds a high standard of customer service.

Key Responsibilities:

• Ensure that players are provided with an outstanding level of service
• Communicate with relevant departments to provide timely escalation process and following up with pending issues
• Communicate with clientele proficiently in both English and Spanish languages.
• Handle daily management of all incoming requests via emails and Live Chat
• Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required
• Maintain customer focus and responding to customer queries in accordance to the Employers guidelines
• Give feedback of recurring customer issues to management and relevant internal departments
• Respond and action requests from management
• Promote the Employers values and products
• Ensure a professional working relationship with customers and other colleagues working with the Employer
• Liaise with third party providers of the Employer providing services which overlap to the Employees line of work

Requirements:

• Spanish speaking is a must (native or C2)
• Fluency in the English language
• 1 year + experience working in the iGaming industry within a Customer Service environment
• Customer focused
• Can-do positive attitude and a team player
• Ambitious to learn
• Effective communicator